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123 Street Avenue, City Town, 99999

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Link to read me page with more information.

Welcome Packet


communication + timelines

I keep my hours separate so I can focus on family when I am with them and work when I have my office hours. During your project we will primarily use email to communicate. This helps us to keep everything organized and allows nothing to fall through the cracks. I do my best to reply to all communication regarding active projects within 24 hours (during office hours). Please be sure to keep your communication concise yet thorough. Please gather all of your thoughts before hitting send.

My work hours: Monday-Friday, 9am - 4pm EST
Communication hours: Monday-Friday, 9am - 12pm EST

Meeting Days: I am available on Tuesdays + Thursdays before 4pm EST for Phone Calls

To help keep your project on track to finishing on time, please provide feedback on your designs within 1 business day of receiving them.

I really appreciate your effort to provide files and feedback on time and to communicate within the times and days outlined above. Timeliness from both of us will help us get your project done on (or even before!) the deadline so you can move on to the next exciting task on your to-do list and I can cheer you on.

your homework…

1 - Create a Pinterest Board

On Pinterest, you must pin at least 3 color palettes + 3 website designs

Send me the link to your board when you’re done so I can see it! (You can delete the board once your project is complete).

If Pinterest isn’t your thing, don’t worry. You can search Google for images that resonate with the way you want your brand to feel and simply email them to me.

2 - Your website content

In order to keep to timeframes and deadlines set, I will need all the content for your website before I start the project.

You will need to provide the text for all pages and supply your logo (if applicable) and any particular photos you want to be used on the site.

feedback guidelines

I really appreciate simple and straightforward feedback. It helps me clearly understand your thoughts and make the right changes to your designs.

Here are a few tips on providing awesome feedback:

  • Try and use bullet points to break up your feedback.

  • Use headers to organize your feedback.

  • Read over your feedback to make sure it’s clear and check that you’ve answered any questions I may have asked.

  • Email your feedback

  • If you have team members that would like to add their feedback, I kindly ask that you gather the feedback into one message. This stops everyone from getting confused and keeps the project organized.

payment policy

50% is due at the start of your project.

50% is due when the project is complete.

frequently asked questions

Will my new site be on page one of Google?
Not yet. It takes time and good search engine optimisation (SEO) to achieve this. However, your site will be optimised for search engines and over time could get on the first page of Google for search terms related to your business.

Will you send me the editable design files?

These files are not included in the project. But if you do want them, let me know and I’ll create a separate invoice for the cost of these files.

what happens next?

After you’ve completed everything in the Homework section of this page, we’re all set to begin your project!

I look forward to working with you!

- Roger Coles